I spent the last 20 minutes on the phone with my new insurance, attempting to select a primary care physician. The first person told me that she wasn't in charge, but she could give me the right number to call.
INTERESTINGLY, I heard exactly the same story from the second person I called.
AND FROM THE THIRD!
The fourth number I called put me on hold for a few minutes only to then give me a chance to leave a message.
I'm not so optimistic about the saving-a-ton-of-money-by-switching-to-an-HMO thing anymore. *sigh*